Terms and Conditions

Price Promise

We promise to provide quality products at competitive prices delivered around the world.

Shopping at Norfolksocks.com

We aim to make your shopping experience as easy as possible, you can order online at Norfolksocks.com 24hrs a day 7 days a week.

Payments

We accept a wide selection of major credit and debit cards including Visa, Mastercard, Delta, Switch, Solo, and Visa Electron via our partnerships with Sage Pay and PayPal.  The main prices quoted on the site are in British pound sterling.  Your order payment can be completed in British pounds, Euro's, or US Dollars others via our PayPal payment gateway and will be converted at PayPal's prevailing exchange rate.  Local import duty and taxes for the US and World Wide Destinations may also apply depending on the order's destination, these additional charges will be calculated and charged once the order reaches your country, Norfolksocks has no control over these charges, for which you will be responsible to pay.

Delivery

Norfolksocks.com deliver your orders 'FREE' when you spend £20 or more within the UK and almost anywhere in the world at competitive rates.  If for any reason we have difficulty shipping to your delivery address we will inform you via email, we aim to dispatch all orders within 48 hours.

We will contact you via email if there is any delay in the expected delivery time, due to any stock shortages. 

VAT

VAT at the prevailing rate is included in the selling price on all appropriate items.

Returns Policy

If you are dissatisfied in any way with the goods you have ordered, you can find further information here about how to return an item or items here: Norfolk Socks Returns Page

Please be aware that although most of our items are returnable, we are unable to accept hosiery returns unless the item is returned fully packaged and unworn.  This is for hygiene reasons.

Order Cancellation

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. To cancel this contract, please email our customer services department, with your order number. If we have already shipped your order, you must return the items intact as detailed in our returns policy.

Complaints Procedure

Norfolksocks.com welcomes any comments about our site and service, good or bad. The site's success relies on you telling us how to improve the service for your benefit. We aim to deal with any complaints quickly and fairly, if you have any reason to complain, or would like to make a constructive comment or criticism then please email customer services at [email protected]  Norfolksocks.com will aim to respond to your complaint within 24 hours of receipt. If you are not completely satisfied with the outcome, please contact us again, and a customer services manager will respond within 24 hours of receipt.