Returns & Exchanges

Returns Address

Norfolksocks

Rushfield House

Tilton Road

Billesdon

Leicestershire

LE7 9FE

 

Click Here - To print a copy of our Returns Form

 

Products Returned For Exchange

Any unwanted items must be returned to our office within 30 working days of receiving the delivery. All returned items must be returned with their original packaging and with the returns slip filled out. If you do not have the returns slip, please write on the original invoice or enclose a note with the order and contact information.

We aim to dispatch exchanged products within 2-3 working days of receiving the item/s back to our warehouse. A confirmation email will be sent once the item arrives back with us.  If we require additional funds for the exchange, a notification email and phone call will be made. (In most cases, exchanges are free of charge)

UK Mainland exchanges will be sent free of charge. Exclusion may apply.

Overseas exchanges will be charged shipping fees, which will be calculated based on item size, weight and delivery destination.

 

Products Returned For Refund

Any unwanted items must be returned to our office within 30 working days of receiving the delivery. All returned items must be returned with their original packaging and with the returns slip filled out. If you do not have the returns slip, please write on the original invoice or enclose a note with the order and contact information. (Please note, we do not offer free returns postage)

If the products you wish to return are outside of the 30-day returns period, please contact us first. 

We aim to issue refunds as soon as possible, but please allow up to 10 working days for refunds to show back in your account. 

 

Faulty Products

If one of our products develops a fault or is defective, please follow the instructions below:

- Email images and a description of the fault along with your order and contact details to [email protected] and one of our team will get back to you shortly.