Returns & Exchanges

Returns Address

Norfolksocks

5 Frog Island

Toad Hall

Leicester

LE3 5AG

Tel: 0116 366 6015

Click Here - To print a copy of our Returns Form

Products Returned For Exchange

Any unwanted items must be returned to our office within 30 working days of receiving the delivery. All returned items must be returned with their original packaging, and with the returns slip filled out. If you do not have the returns slip, please write on the original invoice or enclose a note with the order and contact information.

We aim to dispatch exchanged products within 2-3 working days of receiving the item/s back to our warehouse. A confirmation email will be sent once the item arrives back with us.  If we require additional funds for the exchange, a notification email and phone call will be made.

UK Mainland exchanges will be sent free of charge. Exclusion may apply.

Overseas exchanges will be charged shipping fees, which will be calculated based on item size, weight and delivery destination.

Products Returned For Refund

Any unwanted items must be returned to our office within 30 working days of receiving the delivery. All returned items must be returned with their original packaging, and with the returns slip filled out. If you do not have the returns slip, please write on the original invoice or enclose a note with the order and contact information.

If the products you are wishing to return are outside of the 30 days returns period please contact us first. 

We aim to issue refunds as soon as possible but please allow up to 10 working days for refunds to show back in your account. 

Faulty Products

If one of our products develops a fault or is defected, please following the instructions below:

- Email images and a description of the fault along with your order and contact details to [email protected] and one of our team will come back to you never shortly.