Privacy Policy...

Privacy Policy

At Dapplebrook Ltd T/A Norfolksocks, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

When you purchase a product, create an account, or interact with our website, we may collect the following personal information:

  • Name

  • Billing and delivery address

  • Email address

  • Payment details (processed securely by third-party providers)

  • Purchase history

  • IP address, browser type, and device information (via cookies and analytics)

This information is collected to fulfil your orders, provide customer support, manage your account, and improve our services.

2. How We Use Your Information

We process your information for the following purposes:

  • Order Processing: to process and fulfil purchases.

  • Communication: to contact you regarding orders, deliveries, or account updates.

  • Marketing: to send promotional emails to customers who have purchased from us, where permitted under PECR soft opt-in provisions or where you have explicitly opted in. You may opt out at any time.

  • Analytics: to improve our website and services through usage insights.

  • Compliance: to meet accounting, tax, and legal obligations.

3. Legal Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract – to process and deliver your orders.

  • Legal Obligation – to keep financial and tax records.

  • Consent – for marketing emails, advertising cookies, and analytics (managed via our Complianz consent banner).

  • Legitimate Interest – to prevent fraud and ensure website security.

4. Third-Party Services

We use trusted third-party services to operate our business. These include:

  • Payment Processors: Stripe and PayPal (we do not store full card details).

  • Analytics & Tracking: Google Analytics (via Google Tag Manager), PixelYourSite.

  • Security & Hosting: Cloudflare, Wordfence.

  • Website Tools: WooCommerce, Contact Form 7, Google reCAPTCHA.

These third parties only receive the information required to provide their services and are contractually obligated to protect your data.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and improve user experience. These include:

  • Essential Cookies: required for core site features (e.g. shopping basket).

  • Analytical Cookies: to analyse how visitors use the site.

  • Advertising Cookies: for remarketing and measuring ad performance.

You can manage your cookie preferences at any time via the “Manage Consent” banner provided by Complianz.

6. Data Retention

  • Order data: retained for up to 6 years to comply with UK tax and accounting laws.

  • Customer accounts: kept until you request deletion.

  • Marketing preferences: kept until you withdraw consent.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your personal data.

  • Withdraw consent for cookies or marketing at any time.

  • Request data portability.

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at: [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

Dapplebrook Ltd T/A Norfolksocks
Email: [email protected]