NORFOLK SOCKS
Frequently Asked Questions
ORDER INFORMATION
All our parcels are despatched through Royal Mail. Once your order is despatched you will receive a despatch confirmation email and this will show your Royal Mail tracking code.
You can track your order at https://www.royalmail.com/track-your-item
Please Note: Your tracking number will allow you to fully track your parcel as it travels through the Royal Mail.
UK STANDARD DELIVERY
Our aim is to dispatch all orders within 1-2 working days (Monday-Friday excluding weekends and Bank Holidays).
FREE UK DELIVERY ON ORDERS OVER £40
This applies to only UK mainland addresses for orders which are over £40. We aim to have all free delivery orders dispatched and with the customer within 2-5 working days.
UK ORDERS BELOW £30
This applies to only UK mainland addresses for orders which are under £40. We offer the following delivery options:
- 3-5 day shipping (Usually Royal Mail 48hr tracked service) = £3.95
- 1-2 day shipping (Usually Royal Mail 24hr tracked service) = £4.95
The delivery dates are estimated, and Royal Mail aims to deliver Tracked 24 items the next working day, but this is not a guaranteed next-day service, and they can take up to 2 days. Tracked 48 items are usually delivered within 2-3 working days from dispatch. Tracked 48 has a delivery aim of two days for over 94% of our postcodes.
POSTCODES OUTSIDE UK MAINLAND
All the postcodes below may incur additional charges or slight delays on orders.
• Northern Ireland (BT)
• Scottish Highlands (AB, IV, DD, KW, KA, EH, ML, PA)
• Channel Islands (JE, GY)
• Shetland Isles (HS, ZE)
• Isle of Man (IM)
• Isle of White (PO)
INTERNATIONAL ORDERS
All International orders will be shipped by a tracked shipping service, and we aim to deliver all International orders within 4-28 days. Our International shipping costs are variable depending on weight and location.
Click Here - To print a copy of our Returns Form
Products Returned For Exchange
Any unwanted items must be returned to our office within 30 working days of receiving the delivery. All returned items must be returned with their original packaging, and with the returns slip filled out. If you do not have the returns slip, please write on the original invoice or enclose a note with the order and contact information.
We aim to dispatch exchanged products within 2-3 working days of receiving the item/s back to our warehouse. A confirmation email will be sent once the item arrives back with us. If we require additional funds for the exchange, a notification email and phone call will be made.
UK Mainland exchanges will be sent free of charge. Exclusion may apply.
Overseas exchanges will be charged shipping fees, which will be calculated based on item size, weight and delivery destination.
Click Here - To print a copy of our Returns Form
Products Returned For Exchange
Any unwanted items must be returned to our office within 30 working days of receiving the delivery. All returned items must be returned with their original packaging, and with the returns slip filled out. If you do not have the returns slip, please write on the original invoice or enclose a note with the order and contact information.
We aim to dispatch exchanged products within 2-3 working days of receiving the item/s back to our warehouse. A confirmation email will be sent once the item arrives back with us. If we require additional funds for the exchange, a notification email and phone call will be made. (In most cases exchanges are free of charge)
UK Mainland exchanges will be sent free of charge. Exclusion may apply.
Overseas exchanges will be charged shipping fees, which will be calculated based on item size, weight and delivery destination.
Click Here - To print a copy of our Returns Form
Products Returned For Refund
Any unwanted items must be returned to our office within 30 working days of receiving the delivery. All returned items must be returned with their original packaging, and with the returns slip filled out. If you do not have the returns slip, please write on the original invoice or enclose a note with the order and contact information. (We do not offer free returns postage)
If the products you are wishing to return are outside of the 30 day returns period please contact us first.
We aim to issue refunds as soon as possible but please allow up to 10 working days for refunds to show back in your account.
Faulty Products
If one of our products develops a fault or is defective, please follow the instructions below:
- Email images and a description of the fault along with your order and contact details to [email protected] and one of our team will get back to you shortly.
We aim to issue refunds as soon as possible but please allow up to 10 working days for refunds to show back in your account. If the required amount has not reached your account in the timeframe stated, please contact our customer support and action will be taken.
Our returns address is:
Norfolksocks
Rushfield House
Tilton Road
Billesdon
Leicestershire
LE7 9FE
CUSTOMER SERVICE
Our team will be available from 10am-2pm Monday to Friday. For urgent queries, we recommend sending an email to [email protected] and a member of staff will promptly answer any questions.
You can contact our customer care team at [email protected]
PAYMENT OPTIONS
Payments
We accept a wide selection of major credit and debit cards including Visa, Mastercard, Delta, Switch, Solo, and Visa Electron via our partnerships with Sage Pay and PayPal. The main prices quoted on the site are in British pound sterling. Your order payment can be completed in British pounds, Euro's, or US Dollars others via our PayPal payment gateway and will be converted at PayPal's prevailing exchange rate. Local import duty and taxes for the US and World Wide Destinations may also apply depending on the order's destination, these additional charges will be calculated and charged once the order reaches your country, Norfolksocks has no control over these charges, for which you will be responsible to pay.
Price Promise
We promise to provide quality products at competitive prices delivered around the world.
Shopping at Norfolksocks.com
We aim to make your shopping experience as easy as possible, you can order online at Norfolksocks.com 24hrs a day 7 days a week.
WEB
Logging Into My Account
You can log into your account by clicking here
How Do I Log Out Of My Account
Once you are logged into your account, there is no need to log out. Our system will automatically log you out of your account after 60 minutes of non-activity.
This feature was added as extra security just in case you forget to log out.
OUR MERINO WOOL
Our socks are meticulously crafted using merino wool that is free from Mulesing, ensuring both comfort and ethical production. Mulesing is a contentious practice involving the removal of strips of skin from the hindquarters of sheep, primarily done to prevent flystrike.
However, we firmly believe in promoting cruelty-free methods, which is why we source our Merino wool from suppliers dedicated to upholding the welfare of their animals. By opting for Mulesing-free Merino wool, we prioritise the well-being of the sheep while delivering socks of exceptional quality that offer remarkable softness, breathability, and insulation. You can take solace in the fact that with our socks, you can luxuriate in comfort while making an ethical choice.